We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you. Our return policy is the same for both online and in store purchases with just a few minor differences:
• Online purchases: the return timeframe begins on the date of your order’s arrival
• In-store purchases: the return timeframe begins on the purchase date. Make sure to bring along your proof of purchase.
All items must be returned in original packaging or your return may be refused.
Almost anything you buy from Doctor Vape can be returned within 14 days with the exception of a few items below.
There are a few exceptions you should know about, which are listed below:
- Used devices cannot be returned, unless making a warranty claim
- All E-Liquid products
- All Replacement Coils products